This will allow HRA to locate your case information. If you have not linked to your ACCESS HRA account with your Human Resources Administration (HRA) case, click on "Find My Case" and you will be asked to enter Date of Birth and Social Security Number OR Client Identification Number (CIN). To edit your information, click the "Update" button on the "Contact Information" section. You can update this information online by clicking on the dropdown option located at the top right section of the page, next to your username or email address and selecting "Profile". To update your email, mailing address, and/or phone number You will have to complete your interview in-person at your local center because there are no telephone interviews for Cash Assistance If you are applying or recertifying for Cash Assistance and you miss your interview Please note: Not all clients are currently eligible to call us for their interview, so only call if you receive a specific message after you submit your SNAP online application or if you are told to do so on an official notice from New York State or HRA. If you received a message from HRA indicating that you should call us for an interview, please follow those instructions as we will not be calling you to schedule the interview. If you have a SNAP only case and you were told to call a specific number for your interview You can also call HRA Infoline at 71 to schedule an in center interview. If you miss all the attempted phone calls, you should visit your SNAP Home Center to complete your interview as soon as possible. If you miss your interview or you need to reschedule for other reasons, you can contact the Human Resources Administration (HRA) InfoLine at 71. Please expect the call to come from an unfamiliar number and try to answer during the 2-5 days after you submit your application. Many times applicants may miss the telephone interview because it comes from an unfamiliar number and they do not answer the call. If you are applying for or recertifying for SNAP only, and you were given a date and time frame for your interviewĪ worker will call you to complete your telephone interview.
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